The Land Title and Survey Authority's (Authority) first three-year Business Plan focuses on enhancing customer service and providing better and faster document access, while maintaining data integrity.

The Business Plan complements the Authority's strategic plan and reflects the organization's commitment to its customers. Publication of the Business Plan fulfills the Authority's legislative obligation to make it publicly available prior to the start of each new fiscal year (April 1). The Business Plan articulates how the Authority will achieve the strategic objectives and initiatives of its Strategic Plan.

The Business Plan builds on the successful implementation of the Authority in its first year of operation as an independent authority. The plan has been approved by the Authority's Board of Directors and is supported by the Stakeholder Advisory Committee. The Business Plan covers the three years of operation from 2006/07 to 2008/09. The plan will be updated annually, with one year being dropped and a year being added.

Highlights of some key initiatives outlined in Business Plan include a focus on customer service improvements through preserving and enhancing the core business of the Authority through technology enhancements and historic records conservation. Other areas of strong focus revolve around maintaining and enhancing core business functions for the Authority by ensuring appropriate staff training and development, succession and capacity planning and a commitment to stakeholder communication and support.

The BC Land Title and Survey Authority (Authority) is a not-for-profit, non-share capital corporation responsible for managing, operating and maintaining British Columbia's land title and land survey systems. The Authority is established in legislation and started operating as an independent organization in January 2005.

Copies of the Business Plan are available in print at all Land Title Offices and electronically on the Authority's website.