COVID-19 Notice

In order to protect the health and well-being of our employees and customers, the Land Title and Survey Authority of British Columbia (LTSA) is restricting access in all Land Title Offices to only its employees, direct access pass holders and Registry Agents until further notice.

Land Title Office front counters are closed; all other office operations continue as usual. Follow us on Twitter for updates.

Explore the Updated LTSA.ca Starting Thursday, November 12

LTSA is introducing an update to the ltsa.ca website on Thursday, November 12, improving the clarity and organization of information for our customers.

LTSA.ca is an essential resource in supporting property owners, real property professionals and governments to complete various transactions. An updated navigation will be organized around these three main customer groups, with a final section featuring our products and services. The update to the website is designed to improve customer experience and make it easier to conduct business with LTSA.

Additional features include:

  • Streamlined organization around customer groups
  • Easy access to myLTSA from the homepage
  • A focus on Plain English
  • Clear instructions for property owners, including downloadable instruction packages
  • Improved search capability
  • Filter and search News by topic or stakeholder group

Please browse the website and let us know what you think by sending your comments to update@ltsa.ca. Your feedback will allow LTSA to continually enhance your site experience. There are no impacts to the myLTSA portal or help.ltsa.ca website.

Why is LTSA changing their website?

In recent months, the COVID-19 pandemic has amplified the importance of clear, accurate and trusted online information. LTSA’s corporate website and online services have never been more essential in supporting our customers.

LTSA has collected and listened to customer feedback and has taken action to improve the corporate website experience. We are invested in making our customer’s website experience as straightforward and clear as possible.

What customer feedback did LTSA respond to?

We are committed to delivering a quality site  experience so that you can find the information you need, quickly and easily. Here’s some customer feedback we received and how it has been addressed:

What You Said What We Did
It’s difficult to find information specific to my situation on the website.
  • Streamlined and organized content around our customer groups
The website login process for myLTSA is complicated.
  • Easy access to myLTSA from the homepage
The directions on the website are complicated, and hard to understand.
  • A focus on using plain English wherever possible
  • Provide clear instructions for property owners
When I visit the website, it takes too long to find what I need.
  • Improved search capability
Searching for the latest LTSA news is time-consuming.
  • Key news items are featured on the homepage.
  • Customers can also filter and search News items by topic or stakeholder group.

Are there changes to the myLTSA portal?

There are no impacts to the myLTSA portal or help.ltsa.ca website.

What browsers are compatible with the new site?

The new site is compatible with all major browsers. For best customer experience, we recommend the latest version of Google Chrome, Microsoft Edge, Mozilla Firefox or Safari.

Where can I provide feedback?

To provide feedback, report broken links, or any other website issues, please contact us at update@ltsa.ca

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