As a customer-centric organization, the Land Title and Survey Authority of British Columbia (LTSA) continually works to improve collaboration with our stakeholders and enhance customer experience in achievement of our Stakeholder and Customer strategic objectives. These objectives are outlined in the 2020/21 – 2022/23 Business Plan and progress is reported on a quarterly basis.
In the third quarter of the 2020/21 fiscal year, market activity reached near-record highs in recent years for real estate sales in BC. Consequently, LTSA received just over 220,000 land title applications in Q3 and our achievements in the quarter include:
- Required filings to the Land Owner Transparency Registry (LOTR) began on November 30, 2020. LTSA is responsible for operating and administering LOTR as set out in the Land Owner Transparency Act. LOTR has received a total of 31,999 transparency declarations and 3,431 transparency reports since the registry was launched to the end of January 2021.
- The most recent Relationship Health Survey was conducted by Sentis Market Research in September 2020. LTSA received over 1,300 responses from stakeholders and customers ranging from members of the general public through to various levels of government. Overall, 96% of all respondents indicated they are either ‘very satisfied’ or ‘satisfied’ with LTSA, consistent with the customer satisfaction score from the last survey run in 2018. Given the changing social and business environment due to COVID-19, LTSA will conduct another survey in Spring 2021 and provide customers with more information about top areas of feedback.
- LTSA introduced Identity Verification, a new service in myLTSA Enterprise for legal professionals to quickly confirm clients’ identity and mitigate risk in situations when remote witnessing and social distancing practices are necessary. The service, introduced in November 2020, provides confidence that forged, expired and stolen IDs are spotted before they can be used to commit fraud.
- Al-Karim Kara was appointed as LTSA’s President and CEO in December 2020. Mr. Kara joined LTSA in November 2009 as VP Business Transformation and Chief Information Officer, helping LTSA become one of the world’s leading land title authorities over the past 11 years. Rob Cutler succeeded Mr. Kara as VP Business Innovation and Chief Product Officer.
- LTSA introduced an update to the ltsa.ca website in November 2020, improving the clarity and organization of information for our customers. An updated navigation is organized around three main customer groups, with a final section featuring LTSA products and services. The update to the website is designed to improve customer experience and make it easier to conduct business with LTSA.
- The PDF versions of the Property Transfer Tax (PTT) return and the Claim of Builders Lien (CBL) form were retired in December 2020 and must now be submitted in myLTSA using Web Filing. In the coming months, additional land title forms will be required to be submitted in Web Filing as PDF versions of these forms are retired.
Reporting on the progress being made reflects LTSA’s commitment to delivering accountable, reliable and trusted public administration. View or download the current Business Plan. Please email moreinfo@ltsa.ca with any questions you may have.