The Land Title and Survey Authority of BC (LTSA) is a publicly accountable, statutory corporation responsible for operating BC’s land title and survey systems. In its Annual Report for the year ended March 31, 2017, the LTSA reviews its performance in achieving operational and financial performance targets.

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Printed copies can be requested by calling 250-410-0600. They will also be made available at the Annual General Meeting on June 28, 2017.

Since its creation in 2005, the LTSA has consistently met or exceeded all land title and survey performance targets PDF iconset by the Province and its solid performance record continues across operational and financial measures. In 2016/2017, 4.2 million online business transactions were conducted.

  • In the 2016/2017 fiscal year, the LTSA processed 888,000 land title registrations. With a target of 6 business days, the average turnaround time for the registration of Land Title Act instruments was 3.5 days.
  • The LTSA confirmed a total of 994 Crown land survey plans with an average processing time of 7.84 days for Land Act survey confirmations. A total of 97 Crown grant documents were issued with an average turnaround time of 6.98 days. These performance times remain significantly below the target of 21 days for both types of transactions.

Operational and financial performance in the 2016/2017 fiscal year was focused toward elevating the customer experience and strengthening BC’s land title and survey systems. The LTSA’s role as a regulated authority means it is accountable to stakeholders and customers, and being customer-centric in its approach is vital for ongoing success.

In 2016/2017, the LTSA worked with Ipsos Canada to conduct its biennial Stakeholder Survey. The results remained positive and similar to those from previous years, with a score of 97% for stakeholder trust in the LTSA and 93% for overall customer satisfaction. The most frequent top-of-mind descriptors used for the LTSA remained “efficient” and “helpful”.

The LTSA continued its development of ParcelMap BC, the single, complete, trusted and sustainable electronic map of active titled parcels and surveyed provincial Crown land parcels in BC. Scheduled for completion in late June 2017, ParcelMap BC will form a sustainable mapping infrastructure and provide a visual portrayal of all active parcels connected with information in the land title register and Crown Land Registry. Along with two technology releases, 12 increments representing 25 regional districts were published to the ParcelMap BC operations environment in 2016/2017. ParcelMap BC was also made available to myLTSA users and distributed through the BC Data Catalogue.

In preparation for its three-year strategic initiative to transform how land title applications are created and filed, the LTSA held numerous customer consultations over the past year. Customer experience was also enhanced through the expansion of several myLTSA service offerings, such as Scan on Demand and Tax Certificates Online. An update to the Help Site was completed to provide customers with more intuitive content organization and access to relevant topics pertaining to transactions.

In November 2016, the Quality Verification Program was introduced. This program enables Registrars to review pending electronic land title applications to ensure compliance with Part 10.1 of the Land Title Act to safeguard the integrity of the land title system.

View past LTSA Annual Reports and Financial Reports.