System AlertsThe latest notifications about system maintenance and availability.
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Customers who order Tax Certificates Online or access eStrataHub via myLTSA Enterprise are advised that the service provider is experiencing intermittent access issues. Aware of this situation, they are working to resolve it. As a temporary short-term measure, try accessing the service again after waiting 15 minutes.
If you have questions, please contact APIC customer service by phone at 1.877.953.8253 or by email at email@example.com (for TCOL) or firstname.lastname@example.org (for eSH).
Customers are advised that Scan on Demand (SOD) requests assigned to LTSA’s Kamloops office are experiencing a delay due to a technical issue. SOD requests assigned to our Victoria and New Westminster offices are not affected.
We thank you for your patience and understanding as we work to resolve this issue. For any questions, please contact the LTSA Customer Service Centre: ltsa.ca/contact-us/
Customers using myLTSA Enterprise accounts between June 25-29, 2021 for LOTR filings may have experienced a technical issue resulting in an incorrect billing notification in their myLTSA inbox; specifically, the Juricert fee and GST ($2.86), though listed, was not included in the total. myLTSA Enterprise Account Statements remained accurate. Updated notifications will not be reissued and no customer action was required. For more information, please contact myLTSA Technical Support: ltsa.ca/contact-us/