Customers using myLTSA Enterprise accounts between June 25-29, 2021 for LOTR filings may have experienced a technical issue resulting in an incorrect billing notification in their myLTSA inbox; specifically, the Juricert fee and GST ($2.86), though listed, was not included in the total. myLTSA Enterprise Account Statements remained accurate. Updated notifications will not be reissued and no customer action was required. For more information, please contact myLTSA Technical Support: ltsa.ca/contact-us/
System AlertsThe latest notifications about system maintenance and availability.
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RESOLVED 10 May 2021: The technical issue impacting Scan On Demand requests has been resolved. Some delays will continue today as we work to resolve the order backlog. Thank you for your patience.
Customers are advised that Scan on Demand (SOD) requests assigned to LTSA’s Kamloops or Victoria offices are currently on hold due to a technical issue. Delivery of these SOD requests will be delayed until the issue is resolved. SOD requests assigned to our New Westminster office are not affected.
We thank you for your patience and understanding as we work to resolve this issue. For any questions, please contact the LTSA Customer Service Centre: ltsa.ca/contact-us/